Curbside service
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  • The clinic is currently operating with curbside service. Our clients are to call/text to advise you are here, and then a team member will come outside to assist you.
 
  • Pets will be brought inside without their owners for examination and treatment.
 
  • We encourage our clients to download and use the PetDesk app (link at bottom of the page), which will allow you access to a video chat feature when a pet is in the clinic for examination and treatment.   
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  • The only exceptions to clients coming inside the clinic shall be:
    • If a pet is not able to be handled by anyone other than the owner, the owner alone may come in with their pet subject to health screening.
    • If a pet is being euthanized, up to two (2) family members may come inside to be with the pet subject to health screening.
    • If a client or visitor with the client needs to use the restroom, one (1) person may enter the clinic (or two people if the person needing to use the restroom is a small child who needs an adult to accompany him/her) subject to health screening.
 
  • Any person entering the clinic shall be instructed to wear a mask or a face covering.
 
  • In the event that a client must come into the clinic, you are to be screened regarding symptoms and a no-touch temperature reading at the door by a team member, and then escorted to an exam room or the restroom.  A client using the restroom will be directed to leave immediately after using the facilities and not remain inside the building.
 
  • All health screenings must be documented on the list by the clinic entrance, and the clients shall be identified by their client ID number to maintain anonymity to the general public.
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  • When a client is brought into an exam room, that client will remain in the exam room for the entirety of the visit and all transactions, including payment, should be concluded within the exam room.  At the end of the visit, the client shall be escorted out the back entrance by a team member.  The client shall not be directed to check out at the reception desk.