Modified Curbside Service
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Betsie River Veterinary Clinic is continuing to operate under the Michigan OSHA guidelines with respect to healthcare facilities in response to COVID-19.  As a result we have modified our curbside service for our clients as follows:

• The lobby and reception area will remain closed to the public for random entry. 

• In accordance with current Michigan OSHA guidelines for healthcare facilities, any person entering the clinic shall be required to wear a mask or a face covering regardless of vaccination status for COVID-19.  

• All persons entering the clinic are subject to a health screening questionnaire and to have their temperature taken with a no touch thermometer.  The results of all health screenings will be documented by the clinic upon entry, and the clients shall be identified by their client ID number to maintain anonymity to the general public.  A record of all screenings will be kept in accordance with Michigan OSHA guidelines for healthcare facilities. 

• Clients who are purchasing or picking up medications, pet food, and/or other supplies are advised to call/text to advise you are here, and then a team member will come outside to assist you. 

• Clients who arrive for a scheduled appointment are to call/text to advise you are here, and then a team member will come outside to assist you.  

 

• One (1) family member will be allowed to accompany pet(s) inside for outpatient appointments subject to wearing a mask and a health screening questionnaire.  If, however, a client does not wish to accompany their pet inside, that client may remain outside to wait for their pet(s)' services to be completed.   

• Surgical patients will continue to be admitted by curbside check-in with proper service authorization forms to be signed by the client at time of admission. 

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• If a pet is being euthanized, up to two (2) family members may come inside to be with the pet subject to wearing a mask and a health screening questionnaire.

• When a client is brought into an exam room, that client will remain in the exam room for the entirety of the visit, and all transactions, including payment, shall be concluded within the exam room.  At the end of the visit, the client shall be escorted out of the building by a team member.  The client shall not be directed to check out at the reception desk.

• We continue to encourage our clients to download and use the PetDesk app (link at bottom of the page), which will allow you access to a video chat feature when a pet is in the clinic for examination and treatment if the client is not able to be present.

• If a client or visitor with the client needs to use the restroom, one (1) person may enter the clinic (or two people if the person needing to use the restroom is a small child who needs an adult to accompany him/her) subject to wearing a mask and a health screening questionnaire.  A client using the restroom will be directed to leave immediately after using the facilities and not remain inside the building, and a team member will see that the client restroom is cleaned, disinfected in accordance with current guidelines.

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